Welcome - Frequently Asked Questions

Welcome - Frequently Asked Questions


BRS x FAQ - What would you like to know?!
Welcome to the Help Center!


There is so much to know in the world of coffee equipment and like any passionate member of this community we're always curious for that extra bit of knowledge to elevate our goals. Whether that's a humble coffee house, cutting edge speciality shop, or anywhere in between. We at Black Rabbit Service hope to assist with assuring your equipment meets and exceeds expectations day in and day out.

So with that, welcome to our Help Center! 

It would be insane (and a bit deranged) to cover detailed guides on every specific piece of equipment out there... but that is why we rely on our sales, service, and technical support teams... For their expertise on the specifics (PS: Hit us UP!)... The goal here is to get you thinking, empowered, and curious of the whats, whys, and hows regarding equipment best use practices. Because, trust us, you'll notice night and day differences (cost of ownership, coffee quality, emergency service requests... the list goes on) between equipment that has been cared for and ones that haven't. Plus, you'll make a technicians day when they don't need to fish a clogged drain hose out from a floor drain that's been treated like a grease trap!

New here and have questions? Check out the FAQ below to get started or jump right into the Help Center.
What is preventative maintenance?
X Y Z
How important is water filtration, really?
X Y Z
How do I best care for my equipment?
X Y Z
What tools should I keep on hand?
X Y Z
Why should an experienced coffee technician install equipment over someone else?
X Y Z
Why all the site preparation questions?
X Y Z 
Should I purchase a two or three group?
X Y Z 
I'm having a difficult time with X Y Z gear, can you help me?
X Y Z 
Will you walk me through wrenching on my own gear?
X Y Z
I read on the internet that...
X Y Z
Should I submit a ticket?
X Y Z
 Black Rabbit Service offers quality equipment repair, sales and consultation services. With two full time repair shops covering the Pacific Northwest and Southern California as well as providing equipment sales of all major brands and offer project consultation nationwide!


Check back as more guides and resources are added to the BRS Help Center!

Looking for something specific?

Submit a ticket or give us a shout:
1 (800) 436-9616
*Available Monday through Friday 9am to 5pm PST.

    Did you know?
    Black Rabbit Service can help with:
    • Equipment Sales & Consultation
    • Maintenance & Service
    • Technical Support
    • Water Filtration
    • ... and more!
    Drop us a line!
    1 (800) 436-9616